3800 Privacy Policy – Your Data, Handled With Care

Full Privacy Policy

1. Who We Are

3800 is an online sports betting and casino-style entertainment platform operated for members based in the Philippines. Our website is accessible at 3800.bio, and all data processing activities described in this policy apply to that platform and any related mobile experience we provide. When you create an account, place a bet, or contact our support team, you are sharing information with 3800 as the data controller responsible for how that information is handled. We take that responsibility seriously and have put in place technical and organisational measures to protect the personal data you entrust to us. If you have any questions about this policy or about how your data is used, you can reach us at [email protected] at any time.

2. What Information We Collect

When you register for a 3800 account, we collect basic identity information including your full name, date of birth, email address, and mobile number. To comply with responsible gaming obligations and verify that you are of legal gaming age in the Philippines, we may also request a government-issued ID or similar identity document. When you make deposits or withdrawals, we collect transaction details including payment channel identifiers such as your GCash or Maya account reference, the amounts involved, and timestamps — but we never store full card numbers or full bank account details on our servers. We also collect information about how you use the platform: the games you play, the bets you place, the pages you visit, your device type, browser, IP address, and session duration. This usage data helps us improve the platform experience and identify any unusual activity that may indicate fraud or a problem gambling pattern. If you contact our support team, we retain records of those communications to help resolve issues and improve our service quality over time.

3. How We Use Your Information

The primary reason we collect your personal data is to provide you with a functioning, secure, and enjoyable experience on the 3800 platform. Your identity information is used to verify your account, process deposits and withdrawals to your registered payment channel, and fulfil our obligations under applicable Philippine regulations. Your usage data allows us to personalise content recommendations, surface relevant promotions, and improve platform performance across devices. We use your contact details to send you important account notifications — such as successful login alerts, withdrawal confirmations, and responsible gaming check-ins — and, where you have opted in, promotional communications about new offers on the Promotions page. We also analyse aggregated, anonymised usage patterns to understand platform trends, fix bugs, and plan new features. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human oversight.

4. Who We Share Your Data With

3800 does not sell your personal data to third parties under any circumstances. We share data only with service providers who help us operate the platform — for example, payment processors who handle GCash and Maya transactions, identity verification services, and cloud infrastructure providers who host the platform securely. All third-party service providers are required to handle your data under strict confidentiality agreements and are prohibited from using it for any purpose beyond the service they provide to 3800. We may also disclose personal data where we are required to do so by applicable Philippine law, a valid court order, or a lawful request from a regulatory authority. In the event that 3800's business is restructured, merged, or acquired, member data may be transferred to the successor entity under the same privacy protections described in this policy, and affected members will be notified in advance.

5. How Long We Keep Your Data

We retain your account data for as long as your 3800 account remains active and for a reasonable period thereafter to fulfil our legal and regulatory obligations. Transaction records, including deposit and withdrawal history, are retained for a minimum period required under applicable Philippine financial regulations, which is typically five years from the date of the transaction. If you request account closure, we will deactivate your account promptly and delete or anonymise personal data that is no longer required, retaining only what we are legally obligated to keep. Support communication records are kept for up to two years from the date of the interaction to enable continuity of service and dispute resolution. Anonymised, aggregated usage data that cannot be linked back to any individual member may be retained indefinitely for analytics purposes.

6. Your Rights Over Your Data

As a member of 3800 based in the Philippines, you have the right to request a copy of the personal data we hold about you at any time by emailing [email protected] from your registered email address. You may also request that we correct any inaccurate information, restrict how we use your data while a correction request is being assessed, or delete personal data that we no longer have a lawful reason to retain. If you have opted in to receive marketing communications and wish to stop receiving them, you can unsubscribe at any time using the link in any email we send or by contacting support directly. Requests related to your data rights will be acknowledged within three business days and resolved within 30 days in ordinary circumstances. If you believe your data rights have not been respected, you have the right to raise a concern with the relevant data protection authority in the Philippines.

7. How We Protect Your Data

3800 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), and stored data is protected using encryption at rest. Access to personal data within our organisation is limited to staff who need it to perform their job functions, and all such access is logged and monitored. Our payment integrations with GCash and Maya are implemented through their official, certified APIs, which means your payment credentials are handled directly by the payment provider and never pass through our servers in raw form. We conduct regular internal security reviews and respond promptly to any identified vulnerabilities. Despite these measures, no online platform can guarantee absolute security, and members are encouraged to use a strong, unique password and to enable any available two-factor authentication options on their account.

8. Cookies and Tracking

3800 uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and understand how the platform is being used so we can improve it. Session cookies are essential for the platform to function and are deleted when you close your browser. Persistent cookies are used for features like remembering your login state and preferred settings across visits. We do not use third-party advertising cookies or share your browsing behaviour with ad networks. If you wish to manage or disable cookies, you can do so through your browser settings, though doing so may affect some platform functionality such as staying logged in. By continuing to use the 3800 platform after reviewing this policy, you acknowledge our use of cookies as described here.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new features we introduce, or updated regulatory requirements. When we make material changes, we will notify you via an on-platform notice after login or by email to your registered address, and the "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of the 3800 platform after any update takes effect constitutes your acceptance of the revised policy. If you have questions about any part of this policy, please reach out to us at [email protected] and a member of our team will be happy to help.